Privacy Policy

This policy details how Heritage Vets collect, use, share and protect your personal information. It will explain the rights that you have. We are committed to protecting your privacy, and keeping your information secure.

Please note, if you click on external links such as social media sites through our website, those sites will collect further information for their purposes out with Heritage Vets control or responsibility.

Handling your information:

  • Heritage Vets is a Data Controller as defined under the General Data Protection Regulations (GDPR). If you have any questions please email info@heritagevets.co.uk
  • We only collect and process personal data when necessary
  • We will never sell or distribute your information, and will not spam you

The data we collect:

  • Personal contact information (such as name, email, phone number)
  • Demographical information such as address and postcode
  • Further details provided by you if you fill in our web forms or provide information via email, phone or face to face
  • Information about transactions carried out on this website and services you have requested
  • Financial information including payments made, account and credit status
  • Cookies (enabling the website to remember your information if you return to the site)

Methods of collection:

  • Appointment booking
  • Online forms via website e.g. registration
  • Face to face discussions with our team members
  • Interactions via our website or social media accounts

How we use your data:

  • To enable us to provide the services you request, and manage payments
  • To improve services for you and other customers by gathering feedback information
  • To identify you and your pet when you visit, ensuring our records are accurate
  • To manage online services effectively and securely
  • To provide information about our products and services, appointment and treatment reminders (with your consent)
  • To process insurance claims
  • To track external laboratory results, cremation requests referrals to external veterinary specialists
  • To enable us to use debt collection agencies, in extreme circumstances
  • For legal reasons such as tax, fraud prevention and audit purposes
  • Our professional liability insurance requires us to store client records for seven years (this excludes bank account details)
  • We will disclose your personal information if required to do so by law, in connection with legal proceedings, and in order to establish, exercise or defend our legal rights.

How we store your data:

  • All information you provide is stored on our secure servers
  • Our website is encrypted via SSL
  • We will use trusted third parties to fulfil our obligations to provide veterinary care and complete transactions – by registering with us you agree that personal information you provide will be held on ProVet Cloud under the lawful basis of a contract.
  • We will never provide third party access to our databases
  • We will inform users within 72 hours of any breach of security which may compromise your data

Being in control of your information

  • The rights available to you under UK law are to:
    • Request information about how we use your data
    • Request a copy of your personal data
    • Request that we correct any inaccurate data
    • Request that we delete your data
    • Request that we stop processing your data
    • Withdraw any consent given
    • Request that we transfer your data to another service provider
  • Some of these rights are subject to exemptions or limited – please contact us to exercise your rights or ask any questions on info@heritagevets.co.uk

Marketing

  • If you have agreed to receive direct marketing, you may opt out at a later date via:

This privacy policy was last updated on 17th February 2024.